Commonly Used Travel Terminology
Baggage Allowance - Amount of baggage a passenger may transport without having to pay extra
charges. Each air carrier determines this allowance.
Boarding Pass - A paper document issued to the passenger that allows boarding on a ship, plane, train or other form of transportation.
Business Class - The class of service between first class and coach class, most commonly offered on
international flights as a popular alternative to the more expensive first class.
Cancellation Fee/Cancellation Penalty - The amount charged when a traveler cancels a reservation.
Capacity Control - An airline-imposed limitation on the number of actual seats available for sale at a
specific fare. Inventory controls would be a concern only when seeking an open market airfare that is
below the state government contract rate.
Change Fee - Fees collected by the airlines when a passenger makes changes to a restricted or penalty ticket.
Collision Damage Waiver (CDW) - Optional car rental insurance that reduces or eliminates the renter's
liability or damage deductible should there be damage to the rental car.
Commuter Carrier (Rural Air Carrier or Bush Carrier) - Air carrier that operates smaller aircraft and
provides service to airports that cannot support large jet equipment.
Concourse - The area in an airline terminal where the gates are located. Many airports have multiple
Confirmation Code - The code assigned to a travel itinerary that identifies the passenger and gives the
Customer Service Representative an easy way to locate all the traveler's information.
Connections - Flight arrangements that require a change of aircraft at an intermediate airport (baggage
will be automatically checked through to the final destination airport).
Connecting Flight - Air transportation arrangement that requires a passenger to change planes before
reaching their final destination.
Connecting Time - The published minimum time estimated for a passenger to change aircraft at an
intermediate airport. Such connecting times will vary at each airport and between different airlines serving those airports. Airlines will not honor tickets for missed connections if the tickets are issued at less than these minimum times.
Contract Fare - The low bid price between city pairs on a specific carrier. These will be considered the
"ceiling price”, as lower "open market" fares may be available on excursion or special promotion rates.
Denied Boarding - A rare situation in which a ticketed passenger may not be allowed to board their
scheduled flight. This should only happen if the flight has been oversold, the passenger has no confirmed seat assignment, and they have not checked in at the gate at least 20 minutes before scheduled departure.
Direct Flights - Flights on which a traveler does not make a connection to another aircraft (however, an
intermediate stop may be made en route).
Double (DBLB) - A hotel room for occupancy by two people which may contain a double, queen or kingsize bed.
Double Occupancy Rate - The rate for a room shared by two people. The rate is quoted for the room
and not on a per person basis.
Drop Charge - An additional fee that is often charged by a car rental company when the customer rents a car in one location and returns it to another location.
Duplicate Bookings - A traveler is holding more than one reservation for travel along the same routing.
The airline may cancel all reservations without notification.
Economy Class - Also known as tourist or coach class.
Electronic Ticket - A ticket that resides in the airline computer system and is not printed out as an
Endorsement – Written stipulations made by a carrier in order for an agent to have authority to issue or
reissue a ticket.
Equipment – The type of aircraft.
Estimated Flying Time - Estimated flying time between departure city and destination or connecting
Excursion Fare – Discounted fares that require roundtrip travel on the same carrier and a minimum stay over at the destination.
Fare Rules - To distinguish one fare level from another, the airlines assign special purchasing rules and
restrictions. Generally, the lower the fare, the more restrictions a fare has (such as 21 day advance
purchase or Saturday night stay or travel on a certain day of the week).
Federal Aviation Administration (FAA) - The government agency responsible for the regulation of civil
aviation in the United States; functions include airline security regulation and enforcement, air traffic
control, aircraft maintenance and pilot licensing.
Frequent Flier Program - A membership program offered directly to the traveler by the air carrier
enabling members to accumulate miles (points) and redeem them according to the terms and conditions of the air carrier.
Guaranteed Reservation - A lodging reservation held for a passenger's late arrival, usually secured by a credit card obligation to pay even if the traveler never arrives at the hotel.
In-flight Service - Entertainment, meals, beverages and miscellaneous items available during a flight.
Instant Purchase Fare – An instant purchase fare is a fare that cannot be held for later purchase. This
type of fare must be purchased at time of booking. Typically there is no exchange value if the traveler
cannot fly as originally booked.
Internet Fare (also referred to as a Web fare) - Typically a highly restricted fare the airline offers only on
the Internet for a limited period of time.
Itinerary - The complete schedule and travel arrangements for a trip.
King Room - A room with a king-size bed.
Layover - The amount of time a connecting passenger has between flights, before reaching the final
Limited Mileage Allowance - The number of miles included in the car rental rate before additional per
mile charges are accessed.
Mileage Charge - Charge made for each mile a rental car is driven beyond the established limited
mileage allowance for the rental rate used.
Minimum Stay - A fare requirement that requires the passenger to stay for a designated period of time.
(Example: one week, or over a Saturday night).
Multi-Leg Trip - A journey from point A to point B to point C, and back to point A.
Multiple Airport City - A term used to describe a city or metropolitan area that has more than one major,
commercial airport. (Examples: Los Angeles International, Burbank, Ontario and Long Beach or Houston International and Hobby).
Non-refundable Tickets – A discounted open market ticket that permits no cash refund, but does allow
the value of the ticket to be applied to future travel. The airline may charge a change or reissue fee for
modifying a non-refundable ticket.
Non-stop - A flight that does not stop between point of departure and destination.
Occupancy Tax - The tax levied by many cities on a hotel stay. In addition to local taxes, there may be a set tax per room or per person added to the hotel bill.
One Way Ticket - A flight that starts in one location and ends in another location, without returning to the starting point.
Passenger Facility Charge (PFC) - A per passenger airport tax authorized by the US Congress for
upgrading and expanding local airport facilities. Currently, the tax can amount to no more than $3 for any one airport and no more than $12 for any single itinerary.
Penalty - The amount charged for canceling or changing a reservation.
Proof of Citizenship - A government issued document that establishes the traveler's nationality to the
satisfaction of a foreign government. It may be an original or certified copy of a birth certificate, or a
Proof of Identity - A government issued document that establishes a traveler's identity. Proof of identity
may be a driver's license, birth certificate, or a passport.
Refundable Fare - Refundable tickets can be returned with a refund to credit card and without paying a
Regional Carriers - Airlines serving specified areas or regions of the country.
Restricted Fares - Special fares available only for specified times of day, or days of the week.
Restricted Travel Dates - Specific period during which specials fare or rates apply.
Revalidation - A method by which an airline gives the authority to change a flight time or date of travel
without having to reissue the ticket (may only be done if cities and fares are not changed).
Room Tax - State or local tax charged on hotel stays.
Round Trip - A journey from point A to point B and back to point A. Different from a multi-leg trip.
Special Services - An airline term that designates a passenger who has special requests, such as
requiring assistance boarding or departing the aircraft, or special meal requirements.
Ticket - When completed and validated, the electronic ticket or paper ticket becomes a contract for
transportation between a carrier and a passenger.
Travel Protection - A combination of travel insurance benefits and emergency hotline services, designed to provide protection for travel investment, health and belongings while traveling.
Unlimited Mileage - A rental car rate that allows the renter to drive an unlimited number of miles without
additional mileage charges.
Visa - A validating document placed in a passport by a foreign government, indicating that the traveler's
passport has been examined and the passport holder may travel to that specific country. Not all countries require visas.
Web Fare (also referred to as an Internet fare) - A highly restricted fare the airline offers only on the
Internet for a limited period of time.